FAQ

1. What is Pilish Plus?
Pilish Plus is your go-to online store for unique home decor, plush toys, and thoughtful gifts. We aim to bring comfort, style, and joy to your everyday life with our high-quality products.

2. How can I place an order?
To place an order, browse our collections, add your favorite items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

3. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options available at checkout.

4. Do you offer free shipping?
Yes! We offer free shipping on all orders.

5. How long does shipping take?
Processing your order takes 3–7 business days. Once shipped, delivery usually takes 5–15 business days, depending on your location.

6. Can I cancel or modify my order?
Yes, you can cancel or modify your order within 24 hours of placing it. Contact us at support@pilishplus.com for assistance.

7. What is your return policy?
We accept returns within 30 days of delivery for unused and undamaged items. Please contact us at support@pilishplus.com to initiate a return.

8. What should I do if I receive a damaged item?
If your item arrives damaged, contact us immediately with your order number and a photo of the damaged product. We’ll send a replacement or issue a refund.

9. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. Use it to monitor the status of your delivery.

10. How can I contact you for more help?
Feel free to reach out to us at support@pilishplus.com. We’re happy to assist with any questions or concerns!